Ping Identity Service Level Agreement

As businesses continue to move into the digital age, it is essential that they have proper security measures in place to protect their customers` data. One such measure is the use of identity and access management (IAM) solutions, such as Ping Identity.

Ping Identity is a cloud-based IAM solution that provides secure access to applications and data for employees, customers, and partners. Ping Identity`s solution is designed to help organizations manage and protect their digital identities, making sure that only authorized individuals have access to sensitive data.

To ensure that their customers receive the highest level of service, Ping Identity offers a comprehensive Service Level Agreement (SLA). This SLA outlines Ping Identity`s commitment to providing reliable and secure access to their solution and the consequences if they fail to deliver on these promises.

Key components of Ping Identity`s SLA include:

1. Availability: Ping Identity guarantees that their solution will be available to customers at least 99.9% of the time. In the rare case that they fail to meet this threshold, customers may be eligible for service credits.

2. Performance: Ping Identity ensures that their solution will perform at a level that meets customer expectations. Ping Identity monitors their solution`s performance and will take steps to resolve any issues that may arise.

3. Security: Ping Identity takes security seriously and has implemented numerous measures to protect their customers` data. These measures include regular security audits, data encryption, and multi-factor authentication for access to the solution.

4. Support: Ping Identity provides support to customers 24/7/365. Customers can reach out to Ping Identity`s support team through phone, email, or chat.

In summary, Ping Identity`s SLA provides customers with peace of mind that their digital identities are being managed and protected by a reliable and secure solution. Ping Identity is committed to delivering on their promises and providing the highest level of service to their customers.